I haven’t had the chance to use my “Sling A Ling” yet because I didn’t receive my original order that said it was delivered to my house. I emailed your customer service department one time and explained what had happened and Karen Ellis emailed me back almost immediately. She tried tracking the package as well did I with no success. Without me even asking she replaced and re shipped my order to me in a very timely manner and she was so helpful and polite throughout the whole process. It’s very rare to find customer service like that anywhere from any company these days and it is very much appreciated. She didn’t technically have to help me at all due to the problem being on my end, but she did and for that I will definitely be a repeat customer and will definitely spread the word about Jakt Gear products and the amazing service. Thank Jakt Gear and Karen Ellis very much !!